Patient expectations are those aspects of care most appropriately identified by the patient. We believe the patient and secondly their families take the leadership role in defining Patient expectations. These include consideration for a patient’s rights, comfort, culture, dignity, privacy, security, and individuality. Collectively, how these patients’ interests are allowed to affect patient treatment show our respect and care for the individual.

Patient needs are those clinical aspects of care best identified by healthcare professionals. Senior Consultant / Consultant take a leadership role in defining needs. Other doctors, nurses, technicians, allied health professionals, and others involved in helping those who deliver care all have much expertise to contribute towards identifying and meeting the needs of the patient. We believe the patient has the right to expect that these needs will be coordinated in an atmosphere that supports quality, interdisciplinary respect, and professionalism. Available resources are the facilities, equipment, supplies, and people that are brought to bear to improve the health of the patient. Resources are limited in quantity. We believe use of resources must respect the long-term viability and priority goals of the organization. The end use of all resources should support our mission.

The challenge to the physicians and the employees of the hospital is to balance patient expectations, patient needs, and available resources to achieve patient satisfaction and quality care. We believe this can best be accomplished within a culture of mutual trust, mutual respect, and appropriate empowerment of patients, doctors, and hospital employees.