NABH-Aligned Multi-Speciality Healthcare Facility — Safe, Ethical & Patient-Centric Care
Section 1
Patient Care Flow
A. Outpatient Department (OPD)
- First point of contact for consultations
- Qualified consultants across specialties
- Nursing support for vitals and patient assistance
- Diagnostic advice and treatment planning
- Patients may be advised admission based on clinical condition
B. Emergency Services (24×7)
- Round-the-clock emergency medical services
- Immediate triage and stabilization
- Dedicated emergency beds in Casualty
- Continuous availability of Duty Medical Officers (DMO) and nursing staff
- Priority admission for critical and life-threatening conditions
C. Admission Process
Patients can be admitted through: OPD referral, Emergency admission, or Planned/Scheduled admissions for surgeries or procedures.
Documents Required
Doctor's prescription / referral
Government-approved photo ID
Insurance details (if applicable)
Previous medical records and reports
Section 2
Bed Strength & Inpatient Facilities
100Total Beds
10Casualty / Emergency
10Medical ICU (MICU)
10Surgical ICU (SICU)
All inpatient areas are designed to ensure:
- Patient privacy and dignity
- Infection prevention and control
- Safety and comfort
Section 3
Critical Care Services
MICU — Medical Intensive Care Unit
- Advanced monitoring systems
- Trained critical care doctors and nurses
- 24×7 medical supervision
SICU — Surgical Intensive Care Unit
- Post-operative critical care
- Continuous monitoring
- Emergency response readiness
Section 4
Nursing Care Services
- Qualified and trained nursing professionals
- Nursing care available across OPD, wards, ICU, and emergency
- Medication administration and monitoring
- Patient education and emotional support
- Strict adherence to NABH nursing care standards
Section 5
Medical & Administrative Support
Duty Medical Officers (DMO)
- Available 24×7
- Immediate medical attention in emergencies
- Coordination with consultants
Hospital Administration
- Patient grievance redressal
- Support for admissions, billing, and discharge
- Ensuring patient rights and safety
Section 6
Diagnostics & Support Services
- Laboratory and imaging services (in-house / outsourced as applicable)
- Pharmacy services
- Infection control and biomedical waste management
- Housekeeping and sanitation as per NABH norms
Section 7
Discharge Process
Discharge is initiated only after treating doctor approval.
Final Clinical Assessment
Discharge Summary Prepared
Billing & Insurance Clearance
Patient & Attendant Counselling
Home Care Advice Given
At Discharge, Patients Receive:
Discharge Summary
Prescriptions & Medication Instructions
Follow-up Appointment Details
Home-care Advice
Section 8
Patient & Family Rights (As per NABH)
- Dignified, respectful, and non-discriminatory care
- Privacy, confidentiality, and safety
- Protection from physical abuse or neglect
- Accept or refuse treatment
- Seek a second medical opinion
- Informed consent before procedures
- Participate in care decisions
- Access medical records and treatment information
- Know treatment costs in advance
- Receive information in an understandable language
- Education on disease process, prevention, and complications
- Guidance on pain management and infection prevention
- Provide feedback or lodge complaints without fear
Section 9
Patient & Family Responsibilities
- Provide accurate and complete health information
- Actively participate in treatment decisions
- Keep appointments or inform in case of delay
- Follow medical advice and treatment plans
- Complete prescribed medications
- Inform staff if condition worsens
- Follow hospital rules and visiting policies
- Maintain discipline, hygiene, and noise control
- Avoid prohibited items within hospital premises
- Clear bills and insurance formalities promptly
Section 10
Our Commitment
Patient Safety & Quality Care
Ethical Medical Practices
Transparency in Treatment & Billing
Continuous NABH Improvement
Compassionate Patient-Focused Care
Your health, safety, and dignity are our priority.